Collection: Shipping & Returns

Shipping

Q: How long does delivery take within the UK?
A: Delivery within the UK usually takes 2-3 business days with our free standard shipping. If you need your order faster, we offer a 24-hour express delivery option for an additional fee.

Q: Do you offer next-day or express shipping?
A: Yes, we offer next-day and express shipping options that can be selected during checkout. Please note these services come with an additional cost.

Q: Do you ship internationally? If yes, which countries?
A: Yes, we ship to all countries across Europe. Please note that a 20% VAT charge applies, and delivery fees vary depending on the destination country.

Q: What are your shipping costs?
A: Standard delivery (2-3 business days) is free for all orders. For orders over £50, we also offer free 24-hour express delivery.

Q: Do you provide tracking information?
A: Yes, all orders shipped via Royal Mail include tracking information, so you can easily follow your package’s journey.

Returns & Exchanges

Q: What is your return policy? How many days do customers have to return items?
A: You can return any item within 30 days of receiving your order.

Q: Do you accept returns on used or opened perfumes?
A: We do not accept returns on used or opened perfumes unless the product is faulty.

Q: How should a customer request a return or exchange?
A: To request a return or exchange, please contact us directly or fill out the return form available on our website.

Q: Do customers pay for return postage?
A: Yes, customers are responsible for paying the return postage costs.