Collection: FAQ

Orders & Payments

Q: What payment methods do you accept?
A: We accept all major payment methods, including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Klarna.

Q: Can I cancel or change my order after placing it?
A: Yes, you can cancel or change your order if you contact us before the next dispatch cutoff time, which is 12 PM (noon).

Q: What should I do if I entered the wrong shipping address?
A: If you entered the wrong shipping address, please contact us as soon as possible by phone to update your details before the order is dispatched.

Products & Authenticity

Q: Are your perfumes 100% authentic and original?
A: Yes, all our perfumes are 100% authentic and original.

Q: Do you sell tester bottles or sample sizes?
A: Currently, we do not offer tester bottles or sample sizes, but we plan to introduce them in the future.

Q: Are your products brand new and sealed?
A: Yes, all our products are brand new and come sealed for your safety and confidence.